Due to the perishable nature of our food products, NEAP does not accept physical returns. All sales are final unless an exception applies as set forth below.

When We Will Issue a Refund or Replacement

We will issue a full refund or send a replacement product at our discretion in the following circumstances:

•       Your order arrived visibly damaged or compromised in transit

•       Your order contained a manufacturing defect (e.g., packaging failure)

•       You received the wrong product(s) due to a fulfillment error on our part

•       Your order was confirmed lost in transit (not simply delayed) and has not arrived within 30 days of your order date

 

To request a refund or replacement under any of the above circumstances, please contact us through our Contact Page within ten (10) days of your estimated delivery date. Please include your order number, a description of the issue, and photos where applicable. We reserve the right to request additional information before processing any refund or replacement.

What We Cannot Refund

We are unable to issue refunds for: (a) orders where an incorrect shipping address was provided at checkout; (b) products that have been consumed, partially consumed, or opened (except where a defect is present); (c) taste preferences or product dissatisfaction; or (d) delays caused by carrier delays, weather, or events outside our control.

Subscriptions

You may cancel your subscription at any time before your next scheduled billing date by managing your subscription through your account or by contacting us. If a subscription charge has already processed for an upcoming shipment, we are unable to refund that charge unless the shipment has not yet been fulfilled, in which case please contact us immediately and we will attempt to cancel it before processing.