Shipping policy

 

Welcome to NEAP! We want to ensure your shopping experience is as smooth as our protein gels. Below, you'll find our shipping policy, designed to keep things clear and straightforward.

Shipping Method

For now, we ship all orders using UPS, USPS, and FedEx. This allows us to deliver your products reliably and efficiently to your doorstep.

Processing Time

Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Standard Shipping takes 3-5 business days. Please note that delivery times are estimates and may vary due to factors beyond our control, such as postal delays or inclement weather.

Shipping Destinations

We currently ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of purchase. If you need to make a change to your shipping address, please contact us as soon as possible and we will work to change the order before it ships. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses.

Shipping Restrictions

Certain products may have shipping restrictions based on state or local laws. If your order cannot be shipped due to these restrictions, we will notify you promptly and issue a refund.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us through our contact page within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure you receive your products.

Contact Us

If you have any questions or concerns about our shipping policy, please feel free to contact us through our contact page. We are here to help and ensure your NEAP experience is fantastic!